Careful MachineDelete your data
You can ask us to delete what we hold about you or your business at any time. This page says how. It is also our data deletion instructions for people who connected a Facebook or Instagram account.
1. Remove our access where you gave it
This stops us reading anything new. In your Google Account, open Linked apps and remove Careful Machine. In Facebook, open Apps and Websites and remove it. In Stripe, expire the key you made for us under API keys. For any other service, remove it in that service's settings, where you made it, or change the password if you gave us a login. We cannot see you do this, so write to us as well (step 2).
2. Ask us to delete
Email support@carefulmachine.com from the address on your account, with the subject "Delete my data". If you have no account, tell us which business or email address the data is about, so that we can find it. We may ask you to confirm that it is you before we delete anything.
As soon as you ask, nothing more is sent or changed for you.
3. What we delete
- The logins, app passwords, sign-in code setups and keys you handed over. We remove each one from our encrypted store, and the removal is logged without it.
- The data we copied from your accounts and the records we imported.
- The messages in your room, and the drafts, notes and approvals the team made for your business.
- Your account, the request that asked for it, and the record of each time you tried to sign in to it.
- The emails you sent us and our replies. If nobody asks, we keep them for a year after we stop working together.
We delete all of it within 30 days of your asking, and we confirm by email when it is done.
What we keep
- Billing records, which tax law makes us keep.
- The log of what we removed from our encrypted store: the date, the name and why, never the value itself.
- A sign-in attempt typed by someone who has no account, until it is 30 days old. It holds the email typed and an internet address.
- A request for an account that nobody decided, or that was turned down, for thirty days. It holds a name, a business, an email and an internet address.
Looks you did not start
A look that is not started ends two weeks after it opens, and what we read for it is deleted without your asking.
In your browser
A file you dropped on the team builder at /start is read in your browser tab and goes nowhere. Tap "Forget" or close the tab and it is gone.